The conventional wisdom in America has been that bigger is usually better. Go into any fast food restaurant and you will be asked to “super size” your meal. Businesses consistently tout that they are the largest in their industry, that they are the number one provider, that they are BIG. But, does that really make them better?

They say that we lose over 1,000 World War II Veterans every day. Today is the day that one of those was my father, Tom Woosley who was 86 years old. He wasn’t sick; he had no lingering illness; he just walked into the hallway of his house and died. Although my heart breaks at [...]

Using technology to create operational efficiencies and contain cost continues to be a key focus of law firm administrators and operational managers in 2011. One of the most useful, but often underutilized technologies that firms are exploring is web conferencing often referred to as webinars. Firms across the country use web conferencing to hold meetings [...]

Believe it or not, this week IBM is celebrating its 100-year anniversary. People familiar with IBM are not only struck by how long IBM has been in business, but by how the company has continued to reinvent itself over the years. IBM started its corporate life making clocks and cheese slicers. When the Social Security [...]

Most of you don’t know that I started life as a middle school English teacher, still my favorite all time job. I spent the vast majority of my time teaching students how to write, a skill that I hope has served them well over the years. Part of the secret to good writing is to know how to be concise, getting your point across using a few powerful words.

Tomorrow, Copper is launching Conduct℠. Conduct is an easy to use service that promotes webinars, registers participants and reminds them to attend. It doesn’t require special training, doesn’t affect any current technology, and doesn’t require a contract or commitment. It frees customers from the expensive event management tools in webinar technology and from the need to rely on their I/T department for handholding. It is far less expensive than most alternatives on the marketplace.

In the last blog, we explored how major web conferencing providers have made web conference calls easier to attend, easier to deliver and more affordable. Yet, the word webinar often strikes fear in the heart of many sales, marketing and training professionals. Webinars, unlike web conferences, generally involve larger audiences and are used to attract [...]

In yesterday’s blog, we looked at operator-assisted conference calls showing how to make them more automated, less expensive, and much less frustrating. Today, it’s time to talk about web conferencing. For those of us that started life in audio conferencing, we all seem perplexed about how few of our customers take advantage of adding a visual and interactive component to their call through web conferencing.

Although conferencing has gotten way easier, there are certain aspects of how it functions that are still too hard. Let’s start with audio conferencing. Not all calls are reservationless. Sometimes, you need an operator to capture the name of each individual, formally open the call, introduce the speaker and perform other duties.

In a side-by-side comparison against the competition, you’ll find that some of the feature boxes will not be checked. That was a deliberate choice on our part. You will find that it’s easy to use, that it doesn’t require special training and that the I/T Manager doesn’t have to accept responsibility to manage it. Watch for a special announcement on June 15.