Although predicting the future is not likely, peeking around the next corner isn’t out of reach. The combination of customer desires and employee dreams of future possibilities launch ideas, and ideas become ways of doing things better.

Copper Conferencing has a number of partnerships with telecommunications agents as well as technology providers. Here are some thoughts about partnerships, focusing on what makes a good partnership and what destroys one.

The Channel Partners show kicked off with a flurry last night at the Mandalay Bay hotel with an open house in the exhibit hall.  The Copper Conferencing booth was strategically positioned right next to the food and the open bar, so we had a large group of people that hung out and visited with us, [...]

Every year, members of the telecommunications and conferencing industry congregate for the annual Channel Partners Show in Las Vegas sponsored by Phone Plus magazine. The goal of the convention is to educate telecommunications agents and channel partners on our services and industry trends.

In 2009, many companies faced tough decisions regarding their budget. Some companies chose to make budget cuts, while others chose to make layoffs. Most companies made some sort of change, and most of those changes involved saving the company money. Also, companies were challenged with the issue of staying in touch with clients who were geographically located outside the limits of a routine sales call. The good news is that there is a solution to reducing cost and overcoming the communication issue, which is…

There are times in business when a new perspective is needed. In times such as this, I’m reminded that gaining a new perspective on a situation or problem is often easy. As easy, say, as putting on a wig. Yes, I said a wig.

InterCall is by most measurements the world’s largest conferencing company.  In the early days they grew by showing businesses how efficient conferencing was, then they shifted to snapping up smaller conferencing companies and acquiring their customer bases   Recently, they have added revenue through rate hikes, fees and surcharges to stay even in the face of [...]

What came first, the chicken or the egg? This causality dilemma helps us to understand the complexity of the question, “Does sales or marketing drive a company’s success?” In order to analyze a query such as this, we must first identify what each of the two categories brings to the equation, and then we can [...]

Have you ever been pulled out of a dead sleep by a ringing phone?  Ah yes, the sudden realization that the phone is ringing — somewhere and the near panic as you try and reach the phone before it stops ringing.
It’s always a shock being wrenched out of a dead sleep by a ringing phone.   [...]

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