Then along came conference calling. We began talking to regional managers who spent each Monday on the phone calling their people one at a time to deliver information, repeat policy and deliver action items. Conferencing changed all of that. Instead of just being able to deliver a one-way informational message, dispersed organizations were able to get their people on a call once a week. Now, there could be a conversation.

I said I was going to curtail travel to avoid the H1N1 Swine Flu, but I need to visit our Denver office and have relented – I fly there Tuesday. I watched the news tonight only to find that contentious passengers who have come down with the virus are having a very difficult time changing their tickets.

9/11 changed the way our company saw the relevance of our conferencing business and the conferencing industry forever. People who had never conferenced, called up and asked for accounts. They stayed home. They found new ways to engage with each other without jumping on an airplane. Swine flu may be the next catalyst to keep you home.

Whenever I am fortunate enough to run a company, as I am now with Copper Conferencing, I think about value systems and want to make sure that employees think about them as well. A strong corporate value system dictates how people should treat their customers, their employees, their stockholders, and their peers.

Copper’s value system is straightforward and simple. It has some simple concepts:

People, especially Skype users and those in foreign countries, have gotten very aggressive about hacking into a conferencing service and then using that service to rack up and resell tons of long distance minutes internationally.

Conferencing from where ever you are is actually very easy. These days, doing a conference call from anywhere you are is standard practice. You might be in your car, at the airport or in your office. Some of our favorite places to conference from are

Copper Conferencing is proud to announce an exclusive offer for Twitter users. We are giving FREE 30-day trials of On Demand Audio Conferencing to Twitter users that follow and retweet a specific phrase.

Often companies are so busy executing their sales, marketing and operational plans that they neglect to stand back and look at what the customer experience with the company is like. The customer experience involves everything from buying the product to learning how to use it to paying their invoice to resolving issues. Understanding that experience and constantly improving it keeps your customer connected to your company, even in the face of competition.

FOR IMMEDIATE RELEASE BROOMFIELD, CO, April 22, 2009 — Copper Conferencing, a leading provider of audio conferencing and web conferencing services to small and medium-sized businesses, announced Lisa Niederman and Lis Mackenzie will be the inaugural speakers for the Business Webinar Series, a free online educational series for business professionals. “We’ve chosen to commence the [...]

Being environmentally aware can be very cost effective. A company can save thousands of dollars each month. When choosing an audio conferencing company for your needs, wouldn’t you want to choose a company that cares for the environment?