One of the trends that has been ushered in with the new administration in Washington is the attempt to reign in our financial institutions such as banks and credit cards.  Shortly, a credit card reform act will take affect that attempts to prevent the credit card companies from taking advantage of their clients.  Because we [...]

InterCall is by most measurements the world’s largest conferencing company.  In the early days they grew by showing businesses how efficient conferencing was, then they shifted to snapping up smaller conferencing companies and acquiring their customer bases   Recently, they have added revenue through rate hikes, fees and surcharges to stay even in the face of [...]

One of the most profound decisions an entrepreneur or business leader can make during the course of running a business is the decision to have partners.  Partnerships can have a downside that comes with the complications of having to collaborate and compromise.  They can lead to power struggles and a lack of understanding about how [...]

I decided to mystery shop my competition to find out what their customer experience is really like. I sent my husband, Bruce, on a mission to become an InterCall customer, which should have been an easy task, right? Here is a timeline and diary of that experience:

InterCall is the largest conferencing company in the world and has been around for almost 20 years.  I should know, because I was one of the founders in 1991.  For the better part of the ‘90’s, InterCall grew revenue the old fashioned way.  They met with companies, articulated a strong value proposition and showed companies [...]

The word, “revolution” keeps coming to the front of my mind with the music of that day and what it represented…..a new way of thinking about things….change……revolution. I think I’m going to adopt that word and use it in our business, The Conferencing Revolution!

9/11 changed the way our company saw the relevance of our conferencing business and the conferencing industry forever. People who had never conferenced, called up and asked for accounts. They stayed home. They found new ways to engage with each other without jumping on an airplane. Swine flu may be the next catalyst to keep you home.

Parents, you have a really hard job these days. Access to the Internet, cell phones, television, drugs and other distractions makes raising children much harder these days. Obama’s speech yesterday reached 56 million students. The ideas in the speech were mainstream, practical and uplifting. Now, I’d like to offer some back to school ideas for parents.

AT&T was the only game in town in the conferencing industry for quite a while. However, I think this company helped transform how companies communicate. Conferencing, initially audio conferencing, was brought to companies that had never used it before, primarily with their sales operations.

People, especially Skype users and those in foreign countries, have gotten very aggressive about hacking into a conferencing service and then using that service to rack up and resell tons of long distance minutes internationally.