The conventional wisdom in America has been that bigger is usually better. Go into any fast food restaurant and you will be asked to “super size” your meal. Businesses consistently tout that they are the largest in their industry, that they are the number one provider, that they are BIG. But, does that really make them better?

In the last blog, we explored how major web conferencing providers have made web conference calls easier to attend, easier to deliver and more affordable. Yet, the word webinar often strikes fear in the heart of many sales, marketing and training professionals. Webinars, unlike web conferences, generally involve larger audiences and are used to attract [...]

Although conferencing has gotten way easier, there are certain aspects of how it functions that are still too hard. Let’s start with audio conferencing. Not all calls are reservationless. Sometimes, you need an operator to capture the name of each individual, formally open the call, introduce the speaker and perform other duties.

Go ahead InterCall …… eat those cheeseburgers served up to you by your direct sales force at unhealthy margins and with poor relationships. I’m betting on our channel partners to deliver

We would all agree that any situation that creates a hostage is just not right. However, in business and in my industry, conferencing, some companies are now resorting to holding customers hostage. This happens when the company loses care or empathy for the customer, loses their ability to be competitive and the customer decides to go elsewhere.

I witnessed this first-hand when a company decided to move from InterCall to Copper.

The fall version of the Channel Partner’s Show has just wrapped up and although the show was a little smaller than in falls past, it was quite eventful and productive.  Hosted at the Gaylord Center in the National Harbor, this spot provided a fabulous venue for the show.  Situated on the banks of the Potomac, [...]

History shows us that most empires become unwieldy, difficult to manage, expensive to maintain, hard to control and most of them crumble. Just look at Russia, Rome, Great Britain, Nazi Germany, Alexandria…..on and on. In fact, what empire do you know that has grown by conquest is still in existence?

The conferencing industry is a great example of where empire building has created bigger companies, not necessarily better companies. Grown primarily through acquisition,

It’s the end of an era in the conferencing industry and I’m sad about that. Raindance had an incredible corporate culture, young and talented employees, an advanced technology and data system, a well-developed web product, and loyal customers. InterCall, in their infinite wisdom, decided to dismantle all of it. On September 1, 2010,

Although this may tarnish my CEO image, I still really like the Oprah Winfrey show. My bet is that when Oprah and Burnett show up in Atlanta this summer, they are not only going to be looking for talent, but also for a concept. At the risk of one of my readers taking my concept, I thought I would share it on the blog, then ask for you to respond to it so that I have time to refine it. (Yes, I am going to the audition in June!) So blog readers, what do you think?

For those of you who live in Atlanta it’s hard not to know about Clark Howard.  He’s the host of a consumer-focused talk show on WSB Radio that is now nationally syndicated.  He also appears on the Headline News Network.  Clark is about the cheapest guy I know and proud of it.  He’s an expert [...]