Have you ever called into a company just to receive an automated system and frantically pressed zero in hopes to find a human to speak with? Here at Copper Conferencing you are always guaranteed to make contact with a live person during normal business hours. Customer service is the backbone of any company’s business plan [...]

Albert Einstein once said that “Life is like riding a bicycle – in order to keep your balance, you must keep moving.” This illustration rings true not only for our lives but for business. During a recession it is common for companies to lock themselves and their finances in place, bunkering down and hoping for [...]

AT&T was the only game in town in the conferencing industry for quite a while. However, I think this company helped transform how companies communicate. Conferencing, initially audio conferencing, was brought to companies that had never used it before, primarily with their sales operations.

Sometimes I’m downright embarrassed that I was one of the original founders of InterCall. It seems like this company has become so big and so bulky that they’ve forgotten why they entered the market.

I have absolutely no problem recommending Copper Conferencing to anyone because I firmly believe that my life as a business professional is much easier because I can conduct conference calls and web meetings whenever the need arises. Which got me to thinking about what other products or services would make the list. So I took a poll of Copper’s employees and asked them what their favorite products were and why. Here’s what some of them said

Register Now! Free Webinar:  Creating Value in a Tough Market Presented by Paul Montelongo Date:   Tuesday, July 14, 2009 Time:   2pm ET Creating value is key to your business success. Learn: * Key emotive levers for today’s buyer * How you can tap into emotive levers * To use emotive levers to influence your prospect [...]

A strategy session is an opportunity for the employee to sit down together with his/her manager and engage in a two-way dialog. Copper Conferencing uses strategy sessions to give both the reviewer and the reviewee an opportunitity to review the good, the bad and the ugly.

Become an effective change leader. Join Wendy for this invigorating 60-minute free webinar that will help you stay focused and help the way you drive change.

One thing that Copper Conferencing does is up the ante with customer contact. Technology tools have a direct relation to reducing the time that the collector spends focusing on actually contacting the customers. Copper has effectively increased collections by invoicing customers more quickly than in the past.

According to a recent study sponsored by IBM, 83 percent of CEOs reported being concerned about their organizations’ ability to manage change.

You can increase your own skills at managing change and help your organization become more “change-able” by implementing the steps outlined by Wendy Mack. Register for this free webinar.