Copper Conferencing has a number of partnerships with telecommunications agents as well as technology providers. Here are some thoughts about partnerships, focusing on what makes a good partnership and what destroys one.

The Channel Partners show kicked off with a flurry last night at the Mandalay Bay hotel with an open house in the exhibit hall.  The Copper Conferencing booth was strategically positioned right next to the food and the open bar, so we had a large group of people that hung out and visited with us, [...]

Every year, members of the telecommunications and conferencing industry congregate for the annual Channel Partners Show in Las Vegas sponsored by Phone Plus magazine. The goal of the convention is to educate telecommunications agents and channel partners on our services and industry trends.

I like to stay on top of what’s going on in the world.  I’m a total “newsie” checking in with every local and national channel available to me.  Sometimes I following a world event like the tragedy in Haiti and other times it may be something that seems small that has a big impact on [...]

In 2009, many companies faced tough decisions regarding their budget. Some companies chose to make budget cuts, while others chose to make layoffs. Most companies made some sort of change, and most of those changes involved saving the company money. Also, companies were challenged with the issue of staying in touch with clients who were geographically located outside the limits of a routine sales call. The good news is that there is a solution to reducing cost and overcoming the communication issue, which is…

As one year ends and a new one begins, I always take time to look back before I look ahead. That backwards glance gives me the perspective I need to decide what went well, what was not so great, and what I might need to change. What would compel you to make a change this year?

With the economy suffering, it’s the best time to invest. For Copper, the best investment we can make is in our people. I feel lucky everyday that I am blessed with smart, creative, fun and good people to work with at Copper Conferencing. They appreciate their jobs, appreciate the customers, appreciate each other and uphold the value system that Copper is very committed to.

InterCall is by most measurements the world’s largest conferencing company.  In the early days they grew by showing businesses how efficient conferencing was, then they shifted to snapping up smaller conferencing companies and acquiring their customer bases   Recently, they have added revenue through rate hikes, fees and surcharges to stay even in the face of [...]

What came first, the chicken or the egg? This causality dilemma helps us to understand the complexity of the question, “Does sales or marketing drive a company’s success?” In order to analyze a query such as this, we must first identify what each of the two categories brings to the equation, and then we can [...]

Although it seems like it, I haven’t been in the conferencing industry my whole career.  In fact, I’ve done some pretty interesting things – taught English, worked for a newspaper, wrote a book.  One of the most gratifying things that I’ve ever done is to start and run an adolescent wilderness therapy program – Phoenix [...]