I loved the movie “Julie and Julia” and started thinking about the concept of recipes. Recipes not only apply to the art of cooking but also apply to the art of challenging employees to excel in their jobs. As the Director of Customer Care for Copper Conferencing, I work with an elite team of young [...]

What does it really mean to have a “climate” within an organization? Everyone has worked in a job or a company that just wasn’t fun to be at. Management was negative; people complained about their job, and everyone felt that they were at risk. People felt they weren’t valued or cared for or had opportunities. And then we’ve all worked at companies where the climate was great. We looked forward to coming to work and felt motivated while we were there. We didn’t focus on justifying our existence, but more on getting our jobs done.

I’m always thinking about how to use our web meeting and audio conferencing services and how our clients might be able to use them to better efficiency. Now, I’m not going to suggest that if there is a zombie attack that having web conferencing and audio conferencing might save you from being bitten or infected, but…

This week, Copper Conferencing announced that post conference summaries will now be available on Connect To Copper™,  Copper’s online customer portal. Customers can now access post conference usage reports via www.connect2copper.com quickly and easily.  Customers gain more features and flexibility in tracking usage when they use the reporting functionality in Connect To Copper.  Moderators simply [...]

There are times in business when a new perspective is needed. In times such as this, I’m reminded that gaining a new perspective on a situation or problem is often easy. As easy, say, as putting on a wig. Yes, I said a wig.

Then along came conference calling. We began talking to regional managers who spent each Monday on the phone calling their people one at a time to deliver information, repeat policy and deliver action items. Conferencing changed all of that. Instead of just being able to deliver a one-way informational message, dispersed organizations were able to get their people on a call once a week. Now, there could be a conversation.

Today is Veteran’s Day and I’d like to thank all of our veterans. The service that our military veterans provide for our nation is selfless and the sacrifices they and their families make are numerous. So many are

As an employee at an audio and web conferencing provider, Copper Conferencing, I have the opportunity to work with a group of people that understand that change is essential in order to continue to grow.  We are constantly outpacing our competitors by implementing new services and processes to continue to exceed our customer’s needs and [...]

I think Atlanta sports fans are fair weather fans. When the teams do well, we’re all about that. When they have a dry spell, we stay home. I know about that because I live here and I’ve had season tickets to both the Falcons and the Braves.

Copper Conferencing has been selected for the 2009 Best of Business Award in the Audio and Web Conferencing Services category by the Small Business Commerce Association (SBCA)